Post-secondary education in IT or related field Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP) At least 1 year support of Cisco IPT systems. ? Trouble shooting and problem analysis skills.? ITIL v3 foundation. Experience with HP Service Manager is a plus. Operational experience in maintaining complex IT environments. Excellent English written and verbal communication skills. Knowledge of Arabic is a plus. 10 Role Competencies Competency Definition Required Level Service Excellence Commitment to providing excellent service to 4 customers both internal and external Empowerment Ability to achieve objectives / goals or to leads 1 teams to achieve their goals Understanding the market Seeking out and sharing knowledge of Arabic is a plus.